Location: Boston, MA
Are you interested in working for a dynamic technology company? We have a great opportunity for a Network Operations Center Engineer to join our growing team! The NOC Engineer will be an integral part of a collaborative team responsible for providing support to our Managed Services customer base. The successful hire will be interacting with customers on a regular basis and make an immediate impact to the team.
Responsibilities include but are not limited to the following:
- Provide top-level support to our customers
- Fielding support calls and responding to alerts from our ticketing system
- Aid in the development and implementation of alert notification policies and procedures
- Develop documentation that will be used to maintain and manage our customer’s infrastructures
- Work closely with our engineers, vendors and customers to resolve incidents
- Obtain vendor certifications and maintain technical knowledge by attending educational workshops and reviewing vendor publications
- Provide escalation to other departments as required
- Participating in an on-call rotation schedule with team members
- All other duties, as assigned
Skills:
- Well-rounded understanding of technology including Operating Systems, networking, storage, anti-virus and backup
- In-depth knowledge of at least one of the following vendor products: Microsoft, VMware, Cisco or Dell EMC
- Maintains a high level of professionalism and a courteous demeanor
- Must have strong customer service and interpersonal skills
- Excellent communication and organizational skills
- Ability to work well independently, as well as part of a team, take ownership of assigned tasks and drive to resolution
- Effective critical thinking, analytical, and problem-solving skills to obtain business solutions
- Strong organizational, multi-tasking, detail-oriented, and time management skills
- Adaptability to changing priorities, as needed
Education and Experience:
- Bachelor’s degree in Computer Science or related IT field, preferred
- 4+ years of network operations experience within a Managed Services Provider environment
- Technical certifications a plus or willingness to obtain certifications, preferably from the following vendors: Microsoft, VMWare, Cisco, Extreme, Dell EMC
Other:
- Valid driver’s license and access to transportation