Location:  Boston, MA

Are you interested in working for a dynamic technology company?  We have a great opportunity for a Network Operations Center Engineer to join our growing team!  The NOC Engineer will be an integral part of a collaborative team responsible for providing support to our Managed Services customer base.  The successful hire will be interacting with customers on a regular basis and make an immediate impact to the team.

Responsibilities include but are not limited to the following:

  • Provide top-level support to our customers
  • Fielding support calls and responding to alerts from our ticketing system
  • Aid in the development and implementation of alert notification policies and procedures
  • Develop documentation that will be used to maintain and manage our customer’s infrastructures
  • Work closely with our engineers, vendors and customers to resolve incidents
  • Obtain vendor certifications and maintain technical knowledge by attending educational workshops and reviewing vendor publications
  • Provide escalation to other departments as required
  • Participating in an on-call rotation schedule with team members
  • All other duties, as assigned


  • Well-rounded understanding of technology including Operating Systems, networking, storage, anti-virus and backup
  • In-depth knowledge of at least one of the following vendor products: Microsoft, VMware, Cisco or Dell EMC
  • Maintains a high level of professionalism and a courteous demeanor
  • Must have strong customer service and interpersonal skills
  • Excellent communication and organizational skills
  • Ability to work well independently, as well as part of a team, take ownership of assigned tasks and drive to resolution
  • Effective critical thinking, analytical, and problem-solving skills to obtain business solutions
  • Strong organizational, multi-tasking, detail-oriented, and time management skills
  • Adaptability to changing priorities, as needed

Education and Experience:

  • Bachelor’s degree in Computer Science or related IT field, preferred
  • 4+ years of network operations experience within a Managed Services Provider environment
  • Technical certifications a plus or willingness to obtain certifications, preferably from the following vendors: Microsoft, VMWare, Cisco, Extreme, Dell EMC


  • Valid driver’s license and access to transportation