Datacenter Managed Services Package Options
Focus Technology Solutions provides flexible solutions that enable you to select the services you need. Here is a more detailed overview of some of the services that can be included in your managed services package.
FocusOn Server Monitoring
- Hardware monitoring (system board, CPU, memory, storage, environmental, etc.)
- Performance monitoring (CPU, disk, memory, NIC, etc.)
- Service monitoring (DNS, DHCP, LDAP, HTTP, SMTP, etc.)
- Event log monitoring (application, security, system, custom, etc.)
- Microsoft active directory and group policy monitoring
- Availability status (up/down)
FocusOn Application Monitoring
- Performance monitoring (via any Window perfmon counter)
- Event log monitoring (Windows, custom log parsing, etc.)
- Website availability and response time monitoring
- Windows services monitoring
- Network service/port monitoring
- FocusOn storage monitoring
- Hardware monitoring
- Performance monitoring
- Capacity monitoring
- SNMP OID polling & SNMP trap receiver
Application Management
- Comprehensive end-to-end application monitoring (Exchange, SQL, backup, etc.)
- Service/event log monitoring
- Website availability and response times
Monthly Reports
- Performance Statistics
- Website availability
- Alert Summary
Server and Network Infrastructure Management
- Hardware/performance monitoring
- Proactive maintenance
- Enhanced VMWare monitoring
FocusOn End User Application Experience Monitoring
- Simulate user/customer interaction with websites or applications
- Identify bottlenecks impacting users or disenchanting customers
- Pinpoint root cause faster by measuring transaction times at each step of the way
- Proactive: become aware of slowdowns before customers complain
- Quarterly trending reports – project future expansion needs
- True indication of app/service availability, unlike simple ping tests
FocusOn Service Level Agreement Monitoring
- Consultation to define and fine-tune SLA metrics
- Live online dashboard showing component availability/compliance with SLA
- Measure and prove uptime SLAs with monthly compliance reports
- At-a-glance awareness of component(s) impacting SLA for faster resolution
- Complex, tailored SLAs with custom weighting, intervals, and more, by individual components
- Supports multi-tiered SLAs – grouped or tiered SLAs (aka cascading SLAs)
FocusOn Network Monitoring
- Hardware monitoring (system board, CPU, memory, storage, environmental, etc.)
- Performance monitoring (CPU, disk, memory, NIC, etc.)
- Service monitoring (DNS, DHCP, LDAP, HTTP, SMTP, etc.)
- Event log monitoring (application, security, system, custom, etc.)
- Microsoft active directory and group policy monitoring
- Availability status (up/down)
Vendor Management
- FocusOn team works deals directly with vendors for you
- Warranty claims
- Additional troubleshooting steps required by vendors
- Outage reporting
Bi-Annual Health Checks
- FocusOn Bi-Annual report review
- Alert/support usage analysis
- Open forum
These are just a sample of the managed services we can provide. Please contact us below for more information, or to discuss additional service needs that are not on this list.