Datacenter Managed Services Package Options

Focus Technology Solutions provides flexible solutions that enable you to select the services you need. Here is a more detailed overview of some of the services that can be included in your managed services package.

FocusOn Server Monitoring

  • Hardware monitoring (system board, CPU, memory, storage, environmental, etc.)
  • Performance monitoring (CPU, disk, memory, NIC, etc.)
  • Service monitoring (DNS, DHCP, LDAP, HTTP, SMTP, etc.)
  • Event log monitoring (application, security, system, custom, etc.)
  • Microsoft active directory and group policy monitoring
  • Availability status (up/down)

FocusOn Application Monitoring

  • Performance monitoring (via any Window perfmon counter)
  • Event log monitoring (Windows, custom log parsing, etc.)
  • Website availability and response time monitoring
  • Windows services monitoring
  • Network service/port monitoring
  • FocusOn storage monitoring
  • Hardware monitoring
  • Performance monitoring
  • Capacity monitoring
  • SNMP OID polling & SNMP trap receiver

Application Management

  • Comprehensive end-to-end application monitoring (Exchange, SQL, backup, etc.)
  • Service/event log monitoring
  • Website availability and response times

Monthly Reports

  • Performance Statistics
  • Website availability
  • Alert Summary

Server and Network Infrastructure Management

  • Hardware/performance monitoring
  • Proactive maintenance
  • Enhanced VMWare monitoring

FocusOn End User Application Experience Monitoring

  • Simulate user/customer interaction with websites or applications
  • Identify bottlenecks impacting users or disenchanting customers
  • Pinpoint root cause faster by measuring transaction times at each step of the way
  • Proactive: become aware of slowdowns before customers complain
  • Quarterly trending reports – project future expansion needs
  • True indication of app/service availability, unlike simple ping tests

FocusOn Service Level Agreement Monitoring

  • Consultation to define and fine-tune SLA metrics
  • Live online dashboard showing component availability/compliance with SLA
  • Measure and prove uptime SLAs with monthly compliance reports
  • At-a-glance awareness of component(s) impacting SLA for faster resolution
  • Complex, tailored SLAs with custom weighting, intervals, and more, by individual components
  • Supports multi-tiered SLAs – grouped or tiered SLAs (aka cascading SLAs)

FocusOn Network Monitoring

  • Hardware monitoring (system board, CPU, memory, storage, environmental, etc.)
  • Performance monitoring (CPU, disk, memory, NIC, etc.)
  • Service monitoring (DNS, DHCP, LDAP, HTTP, SMTP, etc.)
  • Event log monitoring (application, security, system, custom, etc.)
  • Microsoft active directory and group policy monitoring
  • Availability status (up/down)

Vendor Management

  • FocusOn team works deals directly with vendors for you
  • Warranty claims
  • Additional troubleshooting steps required by vendors
  • Outage reporting

Bi-Annual Health Checks

  • FocusOn Bi-Annual report review
  • Alert/support usage analysis
  • Open forum

These are just a sample of the managed services we can provide. Please contact us below for more information, or to discuss additional service needs that are not on this list.