Location:  Boston, MA 

Senior IT Consultant -

Great opportunity for a Senior IT Consultant to join our team!  The successful hire will provide IT consulting, network administration, field and remote technical support, and keeps our clients technical environments up to date with industry standards.

Some responsibilities include but are not limited to the following:

  • Provides strong knowledge of IT/IS technology in a production environment to clients
  • Travels between Boston office and a variety of client sites, reporting to all sites on time while always being prepared (e.g., proper equipment, applicable systems, knowledge of worksite, etc.) and available to and from client sites
  • Supports clients in all areas of IT support, as outlined in client contract
  • Assists in the maintenance of Windows servers, as well as all applications in use by clients
  •  Maintains all client network equipment, including servers, workstations, PDAs, routers, firewalls, switches, and printers
  • Provides remote service to clients, when applicable
  • Documents all hours daily, separating billable hours from non-billable hours, using as much detail as possible and submitting timesheets on time
  • Provides weekend on-call duties within a rotating schedule and is available for weekend/evening work, when required
  • Meets deadlines for all assigned tasks
  • Addresses the needs of the clients in a timely manner
  • Serves as the first point of contact for all technical support services with clients
  • Monitors the ticketing system and ensures tickets are addressed in a timely fashion
  • Escalates tickets appropriately and non-technical issues to the correct IT Services Manager
  • Checks and completes tickets from the queue when in the office
  • Performs client audits and creates summary reports of findings
  • Provides recommendations on programs, processes, and resources that could improve the efficiency of the IT department
  • Assists the Field Services Manager and other Senior IT Consultants with scopes of work, as needed
  • On the clients behalf, communicates with a variety of vendors for issues and needs in terms of hardware, software and communications (ISPs), wireless networks, phone systems, PDAs, and desktop applications
  • All other duties, as assigned



  • Self-starter/self-motivated and driven for success
  • Maintains a high level of professionalism and a courteous demeanor
  • Solid knowledge and proficiency with Microsoft Office products (Word, Excel, and PowerPoint), networks and systems, such as HP and Dell
  • Strong experience with LAN, WAN, and WLAN technologies
  • Strong knowledge in implementation and troubleshooting Cisco Nexus, Catalyst, and ASA devices
  • Working knowledge of other enterprise class switches (L2/L3), routers, load balancers and firewalls
  • Proficient in network routing protocols like OSPF, BGP, EIGRP, and HSRP
  • Configures and troubleshoots VPNs
  • Technical expertise in network, storage, virtualization, and computing across multiple vendors
  • Experience working with diverse environments
  • Demonstrated positive and professional interpersonal skills and written and verbal communications skills; keen sense of verbal and non-verbal cues to engage potential and existing clients in person, by phone or through other means to assess and respond to users’ needs
  • Negotiation and conflict management skills
  • Exceptional client relations skills to engage and service clients effectively
  • Effective critical thinking, analytical, and problem-solving skills to obtain business solutions, such as to detect changes in circumstances or events
  • Strong organizational, multi-tasking, detail-oriented, and time management skills
  • Aptitude for advanced mathematics to coordinate inventory and other programs/processes
  • People Management/Supervisory aptitude
  • Strong documentation skills
  • Adaptability to changing priorities, as needed
  • Positive teamwork skills
  • Maintains a high level of confidentiality

Experience and Education:

  • 5+ years of IT experience working in a consulting environment, preferably with a Managed Services Provider
  • Must have Windows server and Windows desktop experience and knowledge of Microsoft Office
  • Working knowledge of TCP/IP, DNS, DHCP, Voice over IP, disaster recovery, and Active Directory
  • AWS certification or experience preferred
  • Completion of related-IT training, whether it be through a degree program or certification
  • Bachelor’s degree from a four-year college/university in a related field, preferred


  • Customer visits required, prefer valid driver’s license and access to transportation