By Bill Smeltzer, CSO
May 19, 20201) Expertise and Resources: Having a bank of knowledge at your disposal is imperative in today’s world, where new technologies are constantly emerging and new rules and regulations are implemented that affect how you utilize technology in the workplace. The fact is, most small businesses have one main IT professional. While this person likely serves a range of IT functions, it is improbable that he or she has deep expert knowledge on every aspect of IT. An IT consulting firm solves this challenge by offering a team of experts on security and compliance, networking, operating systems and numerous other subdivisions of information technology. Say, for instance, you are experiencing a problem with your Microsoft® Exchange Server. You (or your IT manager) can call your outsourced IT firm and either have a resident Exchange expert walk you through the appropriate steps to remedy the situation or dispatch a technician to your office—rather than spending hours on the phone with Microsoft trying to figure out the problem.
A major trend in the industry is Security Audits, as some of the most important IT issues involve personal information and data security. By using an outside IT firm, you have at your disposal a certified security expert who can perform an audit of your entire IT infrastructure to ensure your business is taking all the step.
Outsourcing your IT provides a support group tailored to fit your needs and schedule. A technician can be scheduled onsite as frequently or infrequently as your budget and IT infrastructure require—from once a week to daily. You can also opt for remote support by way of a dedicated Help Desk technician via phone or online, which extends your access to support beyond the traditional nine-to-five workday.
You can add additional staff as needed (e.g. if you were to move offices or completely upgrade your entire network). An IT consulting firm will arm you with a project manager and additional technicians as needed to help complete the project in a timely manner. With an established relationship with your outsourcing firm, you’re, in essence, eliminating the need for a temp agency or freelancer.
5) Peace of Mind: When you seek outside help for your IT needs, you can focus on other aspects of your business. With outsourced services, such as maintenance and monitoring, your IT firm consistently checks your system for optimal functionality, giving you one less thing to worry about. Outsourcing your IT needs gives you the expertise and resources you need to operate your entire IT infrastructure—saving you time, money, and, perhaps most importantly, the aggravation of having to deal with technology problems yourself.