---
title: "Case Study: Cost of In-house IT Support (Continued)"
description: This analyzes the pros and cons of in-house IT as opposed to hiring an IT services firm.
---

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# Case Study: Cost of In-house IT Support (Continued)

Posted by [Melissa Cocks](https://info.focustsi.com/it-services-boston/author/melissa-cocks) on Fri, Sep 11, 2009

#### **Benefits of an In-house IT Staff**

 •**  Ability to closely monitor performance.  Staff is always “down the hallway” **

**•  Predictable employee overhead, they know exactly what the yearly salary and benefit package amounts to. **

**•  Current staff has institutional knowledge of the firm and its needs. **  
   
Looking forward, the law firm that we looked at in the previous blog post, *Hamilton, Madison and Jay LLC*, has identified the drawbacks of maintaining an in-house staff.  ****

#### **In-house staff drawbacks **

**•  IT support staff maintains a reactive model of support rather than proactive.   **

**•  IT Support Staff not always up to date on the latest systems and programs.  They are busy trying to make existing ones work. **

**•  Absences – whether vacation or sickness, who covers for them and can still handle all the normal tasks. **  
 ****

#### **Solution **

The ideal solution would accomplish 3 objectives:

1. **The benefits of employing an in-house staff must be maintained.**
2. **The drawbacks that have been identified must be resolved.**
3. **The costs associated with IT staffing would have to be lower than current costs. ** 

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 Tags: [Managed Services](https://info.focustsi.com/it-services-boston/topic/managed-services)

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