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Proactive vs. Reactive IT Management

Posted by Michael Lupacchino on Wed, Apr 13, 2011

With the business of IT management there are two types of methodologies.

1)      Reactive – based on a break/fix model, the IT professional responds to service calls to fix issues.

 2)      Proactive – with proactive IT management, the IT provider anticipates events and makes sure to have a plan in place. Through continual monitoring, the technicians can be notified of potential problems before they arise.


IT support

Your IT services provider should offer a mix both proactive and reactive services. To read more about the importance of proactive IT support, click here to read our case study.

Tags: Managed Services

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