---
title: Proactive vs. Reactive IT Management
description: IT management has two types of methodologies - reactive, based on the break/fix  and proactive, one that anticipates problems and plans accordingly.
image: https://info.focustsi.com/hs-fs/file-26184556-gif/images/computers.gif
---

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# Proactive vs. Reactive IT Management

Posted by [Michael Lupacchino](https://info.focustsi.com/it-services-boston/author/michael-lupacchino) on Wed, Apr 13, 2011

With the business of IT management there are two types of methodologies.

1)      Reactive – based on a break/fix model, the IT professional responds to service calls to fix issues.

 2)      Proactive – with proactive IT management, the IT provider anticipates events and makes sure to have a plan in place. Through continual monitoring, the technicians can be notified of potential problems before they arise.

 

![IT support](https://info.focustsi.com/hs-fs/file-26184556-gif/images/computers.gif?width=239&height=210&name=computers.gif)

Your IT services provider should offer a mix both proactive and reactive services. To read more about the importance of proactive IT support, [click here to read our case study](https://www.nskinc.com/resources/a-case-of-proactive-it-support/).

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