IT Managed Services Provider - Quick Reference Guide

What is a Managed Services Provider (MSP)? IT outsourcing guy

A managed services provider (MSP), is an information technology (IT) services provider, who manages and assumes responsibility for providing a proactive set of defined services to their client’s IT infrastructure.  Managed services are often looked at as a way for small and medium sized businesses to outsource their IT needs at a lower cost than building an in-house IT support department.

How does a MSP Work?

MSP’s provide remote services that are augmented by our on-site support technicians to ensure timely attention to your computer and network needs.  We bill a flat, fixed monthly fee which benefits clients by providing them with predictable IT support costs.

Why Use a Managed Service Provider?

  1. Networks are monitored 24x7x365
  2. Single point of contact for all IT issues
  3. Single supplier instead of multiple vendors
  4. Proactive Maintenance
  5. Monthly performance reports
  6. Increased uptime
  7. Defined Service level Agreements/Fixed price Contracts
  8. Experienced and Certified TechniciansManag
  9. Emergency on-site support 24/7
  10. Dedicated Account Managers
  11. Lower Total Cost Ownership for Client

Outsourced IT Services - Managed Services