Voice over Internet Protocol (VoIP) is an umbrella term used to describe some of the most rapidly budding technology in the telecommunications industry. Juxtaposed to the public switched telephone network (PSTN), VoIP has surpassed the conventional hard-line office telephone systems in practicality and cost. However, some SMB’s are likely reluctant to switch over due to security and congestion concerns. Like cloud computing and storage, protection is the prime concern though it is important to note that as VoIP increases in sophistication, so too does security.