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A Case of Proactive IT Support

Posted by Cathie Briggette on Tue, Jan 03, 2012

Nick Vitucci, a Senior IT Associate with NSK Inc, was at a client’s office routinely monitoring the system and came across some small, seemingly unrelated issues across a number of servers and applications. What first caught Vitucci’s attention was that printing was taking much longer than normal. While trying to troubleshoot that issue, he noticed that the interface to manage the printers was unresponsive.

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Topics: Managed Services

Inside NSK: Tim Lasonde, President

Posted by Lana Tkachenko on Tue, Dec 06, 2011

IMG 2938Tim Lasonde is a jack of all trades at NSK. Since starting at the company as an IT Associate in 2001, Tim has held almost every job title, eventually becoming President in 2009. He truly understands the inner workings of all of the departments and knows exactly how to make the entire NSK operation run smoothly.

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Topics: NSK Team, Managed Services

Inside NSK: Ryan Hickey, IT Services Manager

Posted by Lana Tkachenko on Mon, Nov 14, 2011

Ryan Hickey 4Ryan’s position as an IT manager at NSK Inc. has him serving two roles: first, as an account manager for several managed services clients, and, second, as the manager of the Projects Department. The Projects Department, which is new to NSK this year, serves as a separate branch of the company where all IT projects are managed and performed. Typical projects include server replacements, firewall installations, remote office setups, enterprise wireless installations, client moves, and any other larger-scale IT projects.

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Topics: NSK Team, Managed Services

Inside NSK: Tim Dooher, IT Consultant

Posted by Lana Tkachenko on Tue, Nov 08, 2011


IT Project Management ServicesTim’s role as an IT consultant at NSK differs from other IT Associates here in that instead of managing IT services at certain client sites, Tim designs and implements entire IT projects. These projects involve long-term planning and collaboration with vendors, clients, and other resources. Tim’s job revolves around his grasp of IT project management skills. When clients ask for work to be done, Tim organizes the efforts to get the project going. He is responsible for writing the scope of work, figuring out what labor and parts are needed, and determining vendors and pricing.

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Topics: NSK Team, Managed Services

Inside NSK: Mike Zappala, IT Consultant

Posted by Lana Tkachenko on Tue, Nov 01, 2011

Mike Zappala, IT Consultant BostonBefore starting at NSK Inc. three years ago, Mike Zappala worked in the IT Department of a small environmental lab in Woburn, MA. Now, instead of fixing computers internally like he did at the lab, Mike is currently responsible for two different clients in the Boston area five days a week. He serves as the IT Team for these clients — sitting in their offices, answering their technology questions and fixing their daily computer issues. He also configures user accounts, servers, and networking equipment.

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Topics: NSK Team, Managed Services