As one of NSK’s IT Consultant, Vlad currently provides full time assistance and support to our client Hollister Staffing. More specifically, Vlad’s job consists of a wide set of responsibilities which normally includes keeping the inventory constantly updated, monitoring the proper functioning of the backup process, along with hardware and software support. If any issue occurs, it is Vlad’s primary concern to make sure that his intervention is promptly provided so that any interruption to the regular course of Hollister’s activity is minimized, and people can resume their work as soon as possible. A recent challenge that Vlad faced was an internet speed problem that slowed down the internet connection at the Hollister office. With the help of the NSK team, Vlad was able to troubleshoot the issue with a step by step approach, and narrow it down to the firewall as the culprit. As a secondary step, Vlad and the project team developed and immediately executed a plan to reconfigure the firewall which reestablished and eventually improved their internet speed.

“Have you tried turning it off and on again?” is the very first suggestion that comes to Vlad’s mind for all the average computer users. According to Vlad, average computer users may often underestimate the potential of a good old fashioned reboot. “Essentially, when you restart your computer you're clearing off the current state of your software and starting over again.” Basically, it is like dumping out all the junk and preparing the computer for a new fresh start.

The latest member to join the NSK team is Carole Martineau. As front desk and receptionist, Carole’s responsibilities involve not only answering phone calls; but also providing support to anyone who needs it. Carole makes sure that office and kitchen supplies are always in stock, and that any shipping process is properly initiated and handled. Carole’s range of duties also includes a partial involvement with the marketing department, which consists of ensuring that all the anniversary gifts are correctly forwarded to the company’s clients and sending chocolate filled NSK mugs out to potential and existing clients.

Nicole began working at NSK on February 10, 2014 as our Technical Client Service Representative. She brings with her a wide variety of IT and customer support skills developed over her many years in the industry. She has worked at small companies, for which she personally managed all facets of computer installation and maintenance, was a key website developer and managed all equipment orders for the medicine company Lhasa OMS, and was an integral member of Granite Telecommunications’ coding/software maintenance team. At each of these jobs she had a crucial role in managing office tasks and was an outstanding member of customer service teams. 

Richard Meikle joined the NSK Inc. team on September 23, 2013 as part of our help desk support group. Richard brings to the table his understanding and comprehension of new technology information, his willingness to learn,  and his ability to apply what he knows to support others anyway he can. Richard describes his new position as being tasked with providing immediate remote support to a large array of clients on varying systems.