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Caroline Witts

Recent Posts

Help Desk vs. Service Desk

Posted by Caroline Witts on Wed, Aug 17, 2016

it-help-desk.pngWhat is the difference between a Service Desk and a Help Desk? While they may sound similar, the ITIL v3 makes a point to decipher between them. Each form of service plays a distinct role in the communication between customer and IT provider.

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Topics: Help Desk

The Top 4 Security Apps to Protect Your Business

Posted by Caroline Witts on Wed, Aug 10, 2016

201_cmr_17.jpgCybersecurity is a pressing issue for businesses, today perhaps more than ever. With ransomware and email phishing running rampant it’s critical to have a program in place to protect your businesses’ data. There are a lot of options to choose from and for this post I researched four different security companies and compared the services they offer.

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Topics: cybersecurity

Why Apple's Sales are Continuing to Drop

Posted by Caroline Witts on Fri, Aug 05, 2016

apple-store-india.jpgYour local Apple Store may always look crowded with eager customers, but it seems that too many of those customers are leaving empty handed these days. In the past three months Apple has seen a steady decline in sales for products across the board. The end of this quarter marks the second quarter in a row of declining sales and revenue is down 15% compared to sales at this time last year. The sales weren’t the only drop in numbers. Apple’s stock dropped  8.3% after quarter results were released which only adds to the 20% decline in shares over the last 12 months.

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Topics: Apple

How Technology is Helping People Get to the Polls

Posted by Caroline Witts on Mon, Jul 25, 2016

overseas-voting-586x400.jpgAre you registered to vote? Do you wish you were but don’t know how? Google’s got you covered. The most popular search engine in the world has recently added a new feature. Now whenever someone searches “how to register to vote”, Google directly provides you with comprehensive instructions. No digging through links required.

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Topics: New Technology

How Pokemon Go is Bringing Augmented Reality to the Masses

Posted by Caroline Witts on Mon, Jul 18, 2016

pokemon-go-1320x743.jpgIf you had no idea what the term “augmented reality” (AR) meant before, chances are you know now. With the recent release of Nintendo’s new Pokémon Go app, augmented reality has exploded on a global scale. The new game designed for smart phones utilizes your phone’s camera and GPS features to lead you out into the real world in the search for Pokémon.

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Topics: virtual reality, augmented reality